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191 Uxbridge Road, Ealing, London, W13 9AA

Amethyst BioMat™FAQ

1.  Can anyone use a BioMat™?

Yes, the BioMat™ is safe for anyone on the lower and medium settings. It is also safe for pets. The higher settings are safe for the vast majority of people, but there are some precautions involving heat, since it can be powerful. For example, while pregnant, it is not advised to use the high settings, as this could increase your body temperature. The same applies to anyone who is sensitive to heat, and people who are compromised by chemotherapy or radiation. Please consult your physician before using the mat if you have concerns about heat.

2.     Who can benefit from the BioMat™?

Everyone. The BioMat™ has many benefits – please see our benefits page for further information.

3.     Do people sleep on the BioMat™?

Yes, many people do this. Most of the benefits are achieved by shorter daytime “burst treatments”. But many people do report that sleeping on the BioMat™ improves the quality and restfulness of the sleep they get. If you do sleep on the BioMat™, it will turn itself down to a low setting automatically after about 75 minutes. Some people find it uncomfortable to sleep on, and the Quantum Energy Pad is an excellent solution to this problem.

4.     Can it be used on a bed?

Yes, any of the Biomat model sizes can be used in the bed. The BioMat™ is even safe to use on a memory foam mattress, due to the heat reflecting layers on the back. But for added precaution, we recommend putting an additional layer of padding, such as a folded quilt, in between the BioMat™ and the mattress.

5.     Can I add extra padding over the BioMat™?

Yes. Since far infrared rays penetrate deeply into the body, extra padding will not interfere with the therapy, as long as you try to keep the padding to 1 inch or less. You may want to try increasing the temperature setting a little bit, to compensate. Natural fibres, such as cotton, are best. The Quantum Pad is also a good solution for this, because it allows the infrared light and negative ions to pass freely.

6.      How often and how long should I use the BioMat™?

An effective treatment can be as short as 20 minutes, but you can usually get better results in 40 minutes to an hour. As far as frequency, you can use it every day, up to twice a day, or just every few days. Intermittent use for a specific reason, such as relieving minor back pain, can also be sufficient for its purpose.

7.      When will I see results?

For certain purposes, such as minor pain relief and mood improvement, results are almost immediate, once you determine the right settings and durations. Of course, results may vary depending on frequency of use, and the nature of the problem that you are treating.

8.      Can I use the BioMat™for an injury (or post-surgery)?

If there is still swelling from the injury, it is better to use cold to reduce the swelling and prevent further injury. Once the swelling has receded, heat may support tissue repair and infrared therapy is the best way to deliver heat straight to the injury site. It is best to use the mat for 20-30 minutes, once or twice a day, for this purpose.
Always check with a doctor before using the mat following any injury or medical treatment.

9.     Are there any negative side effects?

All of the effects on the body should be positive, although it is possible to overdo it on the heat. Some people experience slight fevers, headaches, and nausea when beginning to use the Biomat. It is better to take it easy and switch to lower settings for a time if you experience any negative symptoms.

10.   Does the BioMat™ produce EMFs?

An electromagnetic field (EMF) is produced whenever electricity moves through a wire. The infrared ray is 20 billion hertz which is not harmful. Since the BioMat™ is an electrical device, the manufacturer has incorporated a feature into the mats that blocks 100% of harmful EMFs caused by electricity.

11.  How long has the BioMat™ been in use?

The BioMat™ has been in use since 1997. It is still relatively new here in the United Kingdom, but doctors, hospitals, and alternative care practitioners are all using it all over the world and reporting positive results.

12.  Does the controller give off any electricity?

No. It is manufactured by Texas Instruments. It has been tested by the FDA to make sure it gives off absolutely no electricity; the FDA will not approve it if it does.

15.  Are there any contraindications?

It is always recommended to consult with your physician before the use of the BioMat™. Remember to stay hydrated while using the BioMat™.

Here is a list of Contraindications: 

Organ Transplants - 
Recipients of any type of organ transplant (Kidney, Heart, Liver, etc.) should not use the BioMat™. 

External Pacemaker – 

We recommend anyone who uses an external pacemaker that they should not use the BioMat™. 

Use with Caution: 

Medications – 
We recommend anyone who is currently taking medications to consult their physician before using the Biomat. The use of the BioMat™'s far infrared rays may interfere with certain medications. 

Fever – 
We recommend anyone experiencing a high fever to use the BioMat™ with no heat and negative ions only.  

Joint Injuries – 
We recommend anyone with recent (acute) joint injuries to use the BioMat™ with no heat and negative ions only. Injuries should not be heated within the first 48 hours, as joints that are chronically hot or swollen may respond poorly to heat.  

Insensitivity To Heat – 
We recommend anyone with diseases associated with a reduced ability to sweat or insensitivity to heat to use the BioMat™ with no heat and negative ions only

Internal Pacemaker / Defibrillator – 
We recommend anyone who uses an internal pace maker and/or defibrillator to consult their physician before the use of the BioMat™. In general, infrared heating pads have not been shown to interfere or damage pacemakers/defibrillators. However, there may be a small chance of causing interference occasionally. For persons with a defibrillator, do not lay the Biomat directly over your device. 

Certain Ailments – 
We recommend anyone with the following ailments to use the Biomat on low heat (95F – 113F) or negative ions only. It is inadvisable to raise the core temperature to high levels of persons with the following conditions: Adrenal Suppression Disorders, Addison's Disease, Adrenal Insufficiency, Systematic Lupus Erythematosus, and Heat Sensitive MS. Anyone with other types of MS can use the BioMat™ at any setting. 

Brain Tumour – 
We recommend anyone with a brain tumour to use the Biomat on low heat only (95F-113F). 

Bypass Surgery – 
We recommend anyone who has undergone bypass surgery to use the BioMat™ on low heat only (95F-113F). The use of the Biomat increases circulation of the blood, which can cause normal blood vessels to expand. Some people who have gone through bypass surgery, experience discomfort since their blood vessels can't expand.

Diabetics – 
We recommend anyone with Diabetes to use the Biomat on low heat only (95F-113F). Diabetics' skin is weak, which can cause low heat burn from the use of the BioMat™. Once the skin is damaged, it may be difficult to recover. 

High Blood Pressure (Hypertension) – 
We recommend people with chronically high blood pressure (hypertension) to use the BioMat™ with caution before and after use, and on low heat only (95F-113F). Sudden changes in body temperature and/or weather temperature may cause an increase in blood pressure. 

New born Babies – 
We recommend parents with new-borns to wait until their baby is at least 6 months old before using the Biomat on low heat only (95F-104F) or negative ions only, with adult supervision. Please use with caution. 

Infants – 
We recommend that infants using the BioMat™ should use it on low heat only (95F-113F), with adult supervision. If temperature is too high for the child, the temperature can't be controlled without an adult. Please use with caution 

Pregnancy / Expectant Women -
We recommend women in their pregnancy or those who are expecting to use the BioMat™ on low heat only (95F-113F). Excessive temperatures have a potential for foetal damage during early months of pregnancy so it is important to consult your physician before use of the BioMat™. 

Radiation Therapy/Chemotherapy -
We recommend anyone that has currently received radiation treatments or chemotherapy to use the Biomat on low to medium heat (95F-131F). 

Surgical Implants -
Recipients of Titanium, Metal, Ceramic, or Plastic implants can use the BioMat™. Surgical implants generally reflect infrared rays and are not heated by an infrared heat system. Anyone who experiences pain in those areas should check with their physician. 

Silicon -
Silicon implants may be warmed by infrared rays. Silicon is known to melt at over 200 degrees Celsius / 392 Fahrenheit, so it should not be adversely affected by infrared rays. It is advised that you consult your surgeon before use. 


Pain should not be experienced when using the Biomat. However, the infrared heat will go to areas of disease or discomfort so some people may perceive this as pain and others as a sensation. If pain is persistent, discontinue use. 

Worsened Condition: 

If there are any worsened conditions when using the BioMat™, discontinue use.

16.  How does the far infrared waves affect body implants(Heart monitors, fibralators, plates & screws, artificial knees, implants, etc)? Is there a negative effect on these devices? Do they heat up, does plastic melt, and does electronics cease to function?

People with any sort of implant should always check with a doctor before using the BioMat™. However, we have received positive feedback from customers who have used the biomat for pain relief. Users of the biomat with implants in the spinal column should start at a lower temperature, because the spine is very sensitive.

17.  Do you just give taster sessions on the BioMat™ or can I buy one? If so,  How much does it cost?

Yes we are UK’s first distributors and have sold many around the world.

We offer very low cost taster sessions (45-60minss for £35.00) because we want you to experience its huge benefits.

It is our mission and passion to evaluate health care products and share the ones we use on a daily basis for ourselves so we know it works.

As it is not a cheap item to buy you are welcome to have as many taster sessions you like at the low price.

Although you have various options in sizes, if you are buying for a single person, the Professional Biomat is a more economical purchase compared to the single but the choice is yours.

Please open PDF file for the prices. All prices are subject to shipping.


18.   Why should I buy from you?

You can buy from any Distributor as most  BioMat™ distributors take very good care of their customers. If you buy from us you will receive:

  • Exceptional personal phone and email support before and after your purchase
  • Unlimited Ongoing Support by Email as we know you have made a big purchase so we want to give you continued peace of mind.
  • We assist you if you want to claim VAT relief
  • We have shop premises so you can visit us anytime
  • You can try before you buy (Treatment price will be deduced if you place an Order)
  • We have the item in stock

19.         How do I place an order?

You can phone or email us pop in our Store. We take no money. We simply fill out the Order Form and the Order is processed by Richway upon receipt. Delivery by UPS can take up to 7-10 days. If you know you are not going to be for delivery, we can have it delivered at our store for collection.

If you still have further questions, we would welcome them. Please do not hesitate to email us, without any obligation at info@mindbodyspirit.org.uk.



Our Richway products come with their full documentation, RI#s, 3 year warranty, and 30 year repair policy. If your product becomes defective in any way, you can rest assured that Richway will fix it.
Depending on the nature of the defect, the product in question, and the number of years since your purchase, there can be small fees to have the item repaired or replaced. The specifics are displayed on the chart below.
Chances are, you will never need repair service for these products. But if you do encounter a problem, please contact Richway by phone or email, and if possible, please have your RI# handy. They may be able to fix the problem over the phone, and if not, they will give you instructions to send in the item for repair or replacement. Here is their contact information:
RichWay International, Inc.
Phone: 808.589.2800
The actual repair warranty is only 3 years.  They will still do repairs after 3 years, they just charge a fee.  These fees are very reasonable though.   Here's a page on our site that goes into more detail about the fees, based on how long the person has owned the mat, and the nature of the repair: The only time a person would need a "Top" replacement is if the mat has completely failed and all the crystals are coming out.  This can sometimes happen with mats that are used for overnight sleeping for many years.