DO YOU HAVE A SHOP OR CATALOGUE?
We operate from a High Street Shop at 191 Uxbridge Road, Ealing, London, W13 9AA. We offer free advice in our store and always glad to greet our customers with a smile and a helping hand.
We try to do our bit to save the planet so do not have a catalogue but we think the online shop is a virtual catalogue at your to browse at your leisure.
ARE YOUR CRYSTALS GENUINE?
All our crystals and crystal products displayed on our website are genuine unless otherwise stated. For instance, some stones such as Goldstone and Opalite are actually man made and certain types of crystal jewellery can be made from re-constituted stones (such as Turquoise). If this is ever the case, each product will be clearly labelled as such.
We try to provide as much information as we can about each crystal but please feel free to contact us if you have any queries
WHAT IS YOUR FAIRTRADE POLICY?
We take our ethical and environmental responsibilities seriously. We seek information and assurances from our suppliers that they treat their employees with respect and do not employ child labour. Many of our suppliers have an active involvement in their local communities, often contributing time or money.
Because we always try to deal directly with the manufacturers of our products, this means we can ensure that their products are ethically sourced. Particularly with our Native American Herbs and Plants it is important to us that these are sustainable harvested, the same goes for our abalone shells.
We are always developing ways to become more environmentally aware, this is an ever evolving process but something we are always conscious of. Many of our candles are made from natural plant wax or soya and are sourced environmentally (we never use petroleum), our beauty products are paraben and sodium lauryl sulphate free and we ensure that they use the most natural ingredients available or are organic if possible.
WHAT DO I DO IF AN ITEM IS MISSING OR DAMAGED?
Should any items be missing from your parcel when it arrives, faulty or damaged please email us on email@example.com with details and pictures OR call us on 0208 840 9939 and we will deal with the issue as soon as possible.
We always endeavour to put things right as quickly as possible in the way that you prefer. That is why we find it best to contact us first rather than returning the goods straight to us. This does not affect your statutory rights as a consumer.
If you are asked to return your item, please make sure it is well packaged for the journey and sent 2nd Class Royal Mail. We will refund the cost of return postage by 2nd Class Royal Mail.
WHAT IS YOUR RETURNS POLICY?
An item isn’t right for you or no longer needed? No problem! So long as the product is still in mint condition, you are welcome to return this to us within 5 days of purchase. (Please see the FAQ below if you receive an item that is damaged or faulty upon arrival as we have a slightly different procedure.)
Reasons For Returning
1. The product wasn't as you hoped / expected.
2. The product was bought as a gift for someone and they didn't like it.
3. You don't need that product any more.
Should an item not be as your imagined, please return to us in the same condition that you received it, well packaged for the journey for a refund or alternative. When returning unwanted goods, please note that we do not normally refund postage costs.
Our Return Address - Please include your name and order number in your return parcel
FAO Returns, Mind Body & Spirit Ltd, 191 Uxbridge Road, Ealing, London W13 9AA
Once your items have been refunded, we will email you to let you know.
In the interest of hygiene and for your protection, we cannot accept returns of earrings or beauty products unless the items are of unsatisfactory quality, damaged, or unfit for purpose. If you require advice on returning items, please contact us.
CAN I ORDER BY PHONE?
Of course! Just call us on 0208 840 9939 (local UK rate)
We can take telephone orders between 0900-1700 Monday to Friday (excluding bank holidays).
To place an order over the phone you will need:
1. Your credit or debit card in your hand.
2. Know what products you are ordering. (We can give you advice during the phone call if you are not sure what exactly you need)
3. Billing and delivery addresses.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not pass you details onto any other companies or third parties.
The type of information we will collect about you includes:
Credit / Debit Card Details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.