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BIOMAT WARRANTY & REPAIR POLICY

 

What Warranty do you offer from UK?

Repair Service Policy

First Year (0-12 months). From the date of delivery,   Mind Body & Spirit will offer a FULL warranty cover for the Richway Biomat Pro 7000MX. Any faults or defects will be covered by our warranty including replacement parts and carriage. We offer this extra assurance as  If you order direct from USA, you will have to pay for carriage and return after 2 months.

Second Year (12-24 Months). Richway International undertake the warranty. They will charge a flat Fee of $60 US Dollars for any repair, however the sender must pay the carriage to Richway and return.

Third Year (24-36 Months).  Richway International undertake the warranty. They will charge a flat Fee of $60 US Dollars for any repair, however the sender must pay the carriage to Richway and return.

Three years and thereafter (36 Months Plus).  Richway will Charge $180 Labour for any repair plus additional parts that will Not be greater than £300 US Dollars, however the sender must pay the carriage to Richway and return. ( Repairs done post-warranty are guaranteed within (12 months) from the date of receipt. 

There is an extremely good chance, you may never need repair service for this product. But if you do encounter a problem after 12 months, please contact Richway by phone or email.  They may be able to fix the problem over the phone. And if not, they will give you instructions to send in the item for repair or replacement. Please refer to below contact information:

RichWay International, Inc.
Phone: 808.589.2800
customerservice@richwayusa.com